Active incident
Tell us what's happening. Every message is triaged around the clock, and urgent incidents reach a person at any hour.
- You get a BT- reference as soon as you send.
- Your message is triaged as it arrives.
- If it's urgent, a person calls you back, at any hour.
- The mutual NDA follows straight after that first call.
Received.
Your reference
Note it down. We quote it in every message, so if a message claiming to be us doesn't, it isn't us. Even with your reference, we'll never ask you to move funds, pay in crypto or install anything.
We'll reply to from an @blocktrace.com address. Wrong address?
Wrong address? Send the form again with the right one and mention reference .
Error:
We'll attach it to . Nothing else changes.
Updated. We'll reply to .
We removed what looked like a recovery phrase before sending. Everything else reached us.
We removed what looked like a private key before sending. Everything else reached us.
Next: if it's urgent, a person calls you back, at any hour. The mutual NDA follows straight after that first call.