If you've been hacked or scammed
We're sorry this happened. Report it to the authorities first: it's free, and the reference number they give you helps with everything that follows.
First steps
- Stop using a hacked wallet. Move anything left to a new wallet, set up on a device you trust, with a new recovery phrase.
- Write down what happened while it's fresh: dates, times, websites, apps, names, and how they first contacted you.
- Keep everything: transaction IDs, wallet addresses, screenshots, emails and chat messages.
- Tell the exchange or wallet app you used, and any exchange you know the funds went to.
Report it
Where to report it
Whoever you report to, keep the reference number they give you.
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United States
FBI Internet Crime Complaint Center (IC3) ic3.gov Federal Trade Commission reportfraud.ftc.gov -
United Kingdom
Report Fraud (replaced Action Fraud)In Scotland, call Police Scotland on 101.
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Canada
Canadian Anti-Fraud CentreAnd your local police.
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Australia
ReportCyber cyber.gov.au Scamwatch (for scams) scamwatch.gov.au -
European Union
Europol's list of national services -
Anywhere else
Your local police.
Ask for a crime reference number.
Optional
Need a report to go with it?
IC3, for example, says the most useful details you can give are wallet addresses, amounts, transaction IDs, and dates and times. If you have your transaction IDs or wallet address, we can write all of that up: every transaction, where the funds went, the contracts involved, and exact times.
You fill in a short form and we review it. If we can help, we'll get back to you by email and confirm the fee before any work starts.
You don't need our report to make a complaint. Report first, then decide.
Request an incident reportWhat you'll need
- The blockchain it happened on
- At least one transaction ID, or the address your funds went to
- Your wallet address
- Roughly when it happened, and what happened
About 10 minutes.
Be careful
Watch for recovery scams
After a loss, scammers often get in touch again. They pose as recovery services, lawyers, police, or the agencies above.
- Real police and agencies never charge to take a report.
- They never ask you to move your crypto somewhere "safe".
- They never ask for your recovery phrase or private keys.